Refund Policy

Introduction

At AI Financial Solutions ("we," "us," or "our"), we are committed to ensuring customer satisfaction with our services. This Refund Policy outlines the conditions under which we provide refunds for our products and services, the eligibility criteria for refunds, and the process for requesting a refund.

This policy applies to all financial management software, consulting services, and subscription plans offered by AI Financial Solutions.

This Refund Policy was last updated on June 1, 2024.

Refund Conditions and Eligibility

Our refund policy varies depending on the type of product or service:

Subscription Services

For our subscription-based AI financial management platforms:

• 14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 14 days of your initial subscription, you are eligible for a full refund of the subscription fee.
• Prorated Refunds: After the initial 14-day period, if you cancel your subscription before the end of a billing cycle, we may provide a prorated refund for the unused portion of your subscription at our discretion.
• Annual Subscriptions: For annual subscriptions paid in advance, we offer prorated refunds if cancelled within the first 30 days. After 30 days, refunds for annual subscriptions are provided at our discretion and may be subject to an administrative fee.

One-Time Purchases

For one-time purchases of software or tools:

• 30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee for one-time purchases. If the product does not meet your expectations, you may request a refund within 30 days of purchase.
• Technical Issues: If you experience technical issues that our support team cannot resolve within a reasonable timeframe, you may be eligible for a refund regardless of when the purchase was made.
• Unused Products: If you have not downloaded, activated, or used the product, you may be eligible for a refund within 60 days of purchase.

Consulting and Custom Solutions

For consulting services and custom financial solutions:

• Project Milestones: Refunds for consulting services are governed by the specific terms outlined in your service agreement, typically tied to project milestones.
• Service Quality: If our services fail to meet the standards described in the service agreement, you may be eligible for a partial or full refund as specified in your contract.
• Cancellation Notice: For ongoing consulting arrangements, cancellation notice requirements and any applicable refunds will be as specified in your service agreement.

Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully delivered or completed
• Custom-developed solutions after development has begun, unless otherwise specified in your contract
• Subscription fees for periods where the service was actively used
• Add-on features or services purchased separately from the main subscription
• Training sessions that have already been conducted
• Administration or setup fees, as specified at the time of purchase

Refund Request Process

To request a refund, please follow these steps:

1. Submit a Refund Request: Contact our customer support team by emailing refunds@aifinancesolutions.com or by submitting a request through the "Contact Us" form on our website. Please include your order number, the date of purchase, and the reason for requesting a refund.
2. Provide Required Information: To process your refund request, we may require additional information such as:
   • Receipt or proof of purchase
   • Account information associated with the purchase
   • Detailed description of the issue or reason for the refund request
   • Any relevant screenshots or documentation supporting your request
3. Review Process: Our team will review your refund request and respond within 5 business days. We may contact you for additional information or clarification during this review process.
4. Refund Decision: We will notify you of our decision regarding your refund request by email. If approved, we will provide details about when and how the refund will be processed.

Refund Processing Time

Once a refund is approved, the processing time depends on your payment method:

• Credit or Debit Card Payments: Refunds are typically processed within 5-10 business days. While we process refunds promptly, please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.
• Bank Transfers: Refunds via bank transfer typically take 7-14 business days to process.
• PayPal or Other Electronic Payment Methods: Refunds are typically processed within 3-5 business days.

Please note that during peak periods or due to banking holidays, refund processing times may be longer than specified above.

Exceptional Circumstances

We understand that exceptional circumstances can arise. In such cases, we may consider refund requests that fall outside our standard policy on a case-by-case basis. These circumstances may include:

• Serious illness or health issues preventing the use of our services
• Technical incompatibilities that were not disclosed in our system requirements
• Errors in service delivery from our side
• Other extraordinary circumstances beyond a customer's control

To request consideration under exceptional circumstances, please provide detailed information and any supporting documentation when submitting your refund request.

Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

• Cancellation: Stopping your subscription or service to prevent future charges. Canceling a subscription does not automatically result in a refund for previous charges.
• Refund: Returning payment for services or products already purchased.

To cancel a subscription without requesting a refund, you can do so through your account settings on our website or by contacting our customer support team.

Right to Modify This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

The refund policy in effect at the time of your purchase will apply to your refund request.

Contact Information for Refund Inquiries

If you have any questions about our Refund Policy or would like to request a refund, please contact us using the information below:

We aim to resolve all refund inquiries in a fair and timely manner, and we appreciate your business and understanding of our policies.